Step by step instructions to Troubleshoot a Motorola Surfboard Cable Modem

How to Troubleshoot a Motorola Surfboard Cable Modem

At the point when your Motorola Surfboard modem loses association, checking your links and restarting your modem is commonly the most ideal approach to address the issue. While these straightforward advances won’t fix each mistake, as a rule, you’ll have to contact your ISP – they can reestablish availability as a rule.

Check Signal Lights

During the ordinary activity, all the showcase lights on your modem remain firmly lit. In the event that any of the lights are out or blazing, they demonstrate there’s an issue with your association. On the off chance that you do need to contact your ISP, make a note of which lights are on and which lights are off, as this data is useful in diagnosing the issue.

In the event that the power light is off or squinting, there’s an issue with the modem’s capacity supply.

In the event that the accepting light is off or squinting, your modem isn’t getting information appropriately.

In the event that the sending light is off or flickering, your modem isn’t sending information appropriately.

In the event that the online status light is off or flickering, your modem is associated however something is forestalling on the web get to.

In the event that the PC/Activity light is off or squinting, there might be an issue with the association between your PC and the modem.

Check Cable Connections

A free or detached link in any number of spots can make your modem quit working appropriately. Start by checking the power link and ensuring it’s safely associated with both the electrical plug and your modem. At that point, check the coaxial link associated with your modem. On the off chance that your computer is associated straightforwardly to the modem using an Ethernet link, check to ensure the link is secure. In the event that it’s associated utilizing a switch, check the Ethernet link interfacing the switch to the modem, just as the link associating the PC to the switch.

Power Cycle Your Modem and Devices

In the event that every one of the associations is secure, you may need to power cycle your modem and associated gadgets to reestablish network. To control cycle everything appropriately, you have to work outside-in, beginning with shutting down gadgets associated with the modem and the modem itself, at that point fueling them back up the backward request. The accompanying advances are a case of how to do as such, yet on the off chance that you have extra gadgets, you may need to incorporate them in the means.

Step

Shut down you are computer and disengage it from your modem or switch.

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Switch off your router in case you’re utilizing one, or disengage its capacity source in the event that it doesn’t have a power switch.

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Switch off your modem, or if your modem doesn’t include a power switch, disengage the power link from your modem.

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Hold up around 30 seconds, at that point reconnect the modem’s capacity link or switch the modem back on.

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Catalyst and reconnect your switch.

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Startup your PC and reconnect it to your modem/switch.

Contact Your ISP

In the event that your links are on the whole safely associated and the power-cycling gadgets haven’t foxed your concern, the glitch may lie with your link supplier. Contact your ISP and verify whether there’s an issue with the administration or with your record. If not, your ISP’s specialized help office ought to have the option to analyze the issue.

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